Frequently Asked Questions

Yes. We offer free standard shipping to the 48 contiguous U.S. states, with no minimum order value.

We also ship to Alaska, Hawaii, and selected international destinations. Any applicable shipping charges are displayed at checkout.

View Shipping & Delivery Policy →

Orders are generally processed within 1–2 business days. After dispatch, standard shipping within the contiguous U.S. is estimated at 5–9 business days—approximately 6–11 business days in total.

These are estimates, not guaranteed delivery dates. Holidays, carrier delays, and products requiring additional production time may affect arrival.

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After your order ships, we’ll email you a tracking link or carrier tracking number. Visit our Track Your Order page and use that tracking number to follow your package.

Your tracking number is different from your Zentolo order number. Tracking details may take up to 48 hours to appear or update after shipment.

Tracking updates can take up to 48 hours to appear after shipment. If your package is marked delivered but cannot be found, please check the delivery location, with household members or neighbors, and with the carrier.

If you still need help, contact our support team with your order number and tracking details so we can review the situation.

You can request a return for an eligible item within 30 days of delivery. Standard returns require the product to be in its original condition, unused and uninstalled, with included accessories, and securely packaged for return.

Regularly discounted, non-personalized items are eligible under the same conditions as full-price items. Personalized products have different change-of-mind return rules.

View the full Return & Refund Policy →

For standard returns due to a change of mind, incorrect size selection, or personal preference, the customer pays return shipping costs.

For damaged, defective, or incorrectly supplied items, Zentolo covers the applicable return shipping costs when a return is required. Any offered prepaid-label fee or agreed deduction will be explained in advance.

Read the return shipping rules →

Please contact us as soon as possible with your order number, a short description of the problem, and clear photos of the item. If the package was damaged in transit, photos of the packaging are also helpful.

We’ll review the details and explain the appropriate next steps, which may include a replacement, refund, or another remedy.

Email hello@zentolo.com with your order number and reason for the request before sending anything back. If approved, we’ll provide the correct return address and instructions.

For a different design or size, the usual approach is to return the eligible item and place a new order. Approved refunds are generally issued to the original payment method within 10 business days after approval; your bank may take additional time.

Read the full return process →

Our cut-through metal signs are made from real steel. Their lettering and artwork are laser-cut through the material, not simply printed on the surface, so the wall behind the design shows through.

Exact steel thickness, dimensions, and finish vary by product. Check the individual product page for specifications.

Check the dimensions and size illustration on the product page, then measure the space where you plan to hang the sign.

Consider nearby shelves, furniture, and other wall décor. Product sizes vary, so use the measurements for the exact design you’re ordering.

Bows Before Bullets and Where Dogs Find Birds metal signs include mounting screws.

Included hardware may differ for other designs. Please check each product page for the exact accessories supplied. Your wall type may require additional anchors or different fixing hardware for safe installation.

Outdoor suitability depends on the product’s finish and intended location. Some designs are best suited to indoor or covered spaces such as garages, workshops, and cabins.

If the product page does not specifically confirm suitability for direct outdoor exposure, please contact us before installing it outside.

Our functional racks can help organize keys, work gloves, hearing protection, and other lightweight everyday accessories.

Suitable use depends on the rack design, the wall surface, and how it is installed. Do not hang heavy equipment unless a verified weight rating for that specific product supports it.

Please contact us as soon as possible with your order number and the requested change.

We’ll check the order’s processing status and let you know if the change or cancellation can still be made. Changes may not be possible after fulfillment or shipping has started.

Email hello@zentolo.com immediately with your order number and corrected address. We’ll check whether the address can still be updated before shipment.

If a package is returned because of an incomplete or incorrect address, we’ll explain the available options. Any additional reshipping charge will be disclosed before you agree to it.